Service request

Our Onyx Concierge team will be in touch

Please fill out the information below regarding your service request. A member of the Onyx concierge team will be in touch with the next steps.

If your request is an emergency, such as a leak, fire, or gas issue, please first call 911 if applicable. Then call our emergency line at 1-866-302-6699, and please follow the prompts or press 1. This line should only be used for emergencies.

Service request

Street address

City and postal code

First name

Unit number

Corporation Nbr or Corporation Name

Last name

Phone number

Please describe the maintenance issue:

This service request requires entry into my unit.

Yes

By selecting this box, you consent to giving Onyx and its vendors permission to enter your unit for the purpose of completing work (if required) in your unit, or on your balcony. We will be in touch regarding timing of the work. You further confirm that if you have a pet and you are not home, that you will contain the pet so that Onyx or the vendors can work freely and safely.

To ensure a positive and professional environment, all owners and tenants must treat our employees and vendors with respect and courtesy at all times. Verbal abuse, hostility, or any form of intimidation towards staff members or service personnel will not be tolerated. Any instances of such behavior will be addressed promptly and may result in disciplinary action or penalties. We are committed to maintaining a respectful and supportive community for everyone involved. Thank you for your cooperation and understanding.

Thanks! We've received your submission, a member of our team will be sure to reach out. Your request will be prioritized based on urgency and other requests received from your community.